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| Customer Bulletin · June 25 & July 01, 2026 |
| Public Agents, Faster Document Search & a Smoother Workbench |
| Explore Public Agents, faster Document Hub search, dependable file readiness, and an improved Forgot Password experience. |
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| In This Bulletin |
Updates across two releases,
designed to expand access, speed up document discovery, and make everyday workflows more dependable. |
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June 25, 2026 |
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Public Agents
Embed an agent on any website.
Turn an eligible RisingTide agent into a public chat widget that customers and visitors can use without signing in.
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Account Access
Password reset that just works.
The Forgot Password flow now provides a cleaner, more dependable way to reset a password.
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June 25, 2026 · Section 01 Bring a RisingTide agent directly to your public website. Public Agents let you share a single agent with an anonymous audience as an embeddable chat bubble. Visitors can ask questions without logging in, while you remain in control of where the agent runs and how it is used. |
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New Capability · Public Agents A public-facing agent experience, with controls that stay in your hands. Public Agents are designed for use cases such as a product-information assistant on a marketing site or a support helper on a help page, places where visitors should be able to get answers without creating an account. |
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Set Up
Turn an eligible agent into a public widget.
Open the agent settings, use the Public Agent control, and create the secure access key for the public experience.
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Embed
Copy and paste a ready-to-use snippet.
RisingTide provides an embed snippet that you can place on your approved external website. The chat bubble then appears for visitors to use.
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Control Where It Runs
Allow only the website addresses you choose.
Restrict each public access key to specific website addresses, helping ensure the agent only runs on the domains you approve.
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Control Usage
Set limits that keep usage predictable.
Configure per-minute and daily or monthly usage limits to manage traffic and help protect against unexpected or abusive use.
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Stay in Control
Turn it off whenever you need to.
Disable a public agent or revoke a key at any time. The corresponding widget stops working within seconds.
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Stay Scoped
Keep answers tied to the correct knowledge.
The public agent answers only from the knowledge and data access assigned to it. Public conversations remain separate from internal platform data.
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| Set the Public Agent control from the selected agent’s settings to begin configuring an external widget. |
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| Once the embed snippet is added to an approved webpage, visitors can open the RisingTide chat bubble directly from that site. |
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| The widget gives anonymous visitors a focused way to ask questions of the selected public agent. |
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June 25, 2026 · Section 02 Password reset now works the first time. The Forgot Password experience no longer incorrectly tells users that a valid reset link has expired. Users can now move from requesting a password reset to setting a new password without an unnecessary interruption. |
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Account Access Improvement · NewTide A smoother recovery experience for every user. Previously, some people opening a valid link saw a false expired-link warning and had to contact support. That misleading message has been removed, so valid links now lead directly into the recovery process. |
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Before
A valid link could appear expired.
A false expiry message could block users even when the recovery link was still valid.
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Now
Valid links continue to the recovery screen.
Users can request the email, open the link, set new credentials, and return to their account without unnecessary friction.
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| Users begin by entering the email address associated with their RisingTide account. |
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| After submitting the request, users see confirmation that the recovery email has been sent. |
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| The email contains a clear button that takes the user to the recovery flow. |
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| Valid links now open the screen where users can set new credentials. |
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Why This Matters Reach a wider audience while keeping access simple and controlled. Together, these updates help teams extend their agents beyond logged-in users while keeping public access scoped and password resets reliable. |
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You can put selected AI agents in front of customers and public visitors without requiring a RisingTide login. You control where a public agent runs and how heavily it can be used, so the experience remains tied to approved sites and expected usage. Public conversations remain scoped to the correct agent and separate from internal platform data. A smoother Forgot Password experience reduces friction for users and helps limit avoidable support requests. |
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What’s Available Both updates are live in production. Public Agents Set up and embed a public agent on a test page. Review the agent configuration, approved website settings, access key, embed snippet, and visitor chat experience. | Password Reset / Forgot Password See the improved Forgot Password experience. Review the updated password reset flow and what changed for your users. |
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Document Hub + Workbench A faster, smoother way to work with your documents. Quickly locate the documents you need, work with files as soon as they are ready, and receive clearer feedback when an agent response is complete. |
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What’s New Three thoughtful improvements designed to make everyday tasks simpler and more dependable. |
Document Hub Search Find the right document with less searching. Use the new Document Hub search to find documents by BOL number, vendor, invoice number, date, or any available field. Results narrow as you type, with partial and case-insensitive matching. If nothing matches, a clear no-results message appears, and you can easily clear the search to return to the full list. |
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File Readiness Know exactly when your uploaded file is ready to use. The Workbench now shows when an uploaded file is still being prepared and makes it available only after processing is complete. Once the file is marked ready, you can begin asking questions right away and receive an answer on the first try. If processing is unsuccessful, a clear message will let you know. |
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Agent Responses See clearly when an agent has finished responding. The loading spinner now clears as soon as an agent finishes responding, including after longer responses. This makes it easier to see when the response is complete. |
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Available Now These improvements are now available in production. All three improvements are now live. If any future update requires customer coordination, we will communicate the details before rollout. |
Why It Matters A more efficient and dependable experience. Together, these updates help you find information more quickly, use uploaded files with greater confidence, and know exactly when an agent response is complete. |
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| | Enterprise AI built for the fuels and convenience industry. | | Questions about these updates? Your Newtide contact is happy to help. | | newtide.ai |
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Newtide · Customer Bulletin, June 25 & July 01, 2026
You’re receiving this because your team uses RisingTide. |